Last update: December 26, 2025
Welcome to PenPalk (the “Platform”).
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”) and PenPalk regarding your access to and use of the Platform.
By creating an account or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms.
Use of the Platform is also subject to our Community Guidelines, which form an integral part of these Terms.
1. Eligibility
1.1. You must be at least 15 years old to use the Platform.
1.2. If you are between 15 and 18 years old, you confirm that you have obtained permission from your legal representative.
1.3. Legal representatives are responsible for the minor’s use of the Platform.
2. Account Registration and Security
2.1. You agree to provide accurate, current, and complete information during registration.
2.2. You are solely responsible for all activity conducted through your account.
2.3. You must keep your login credentials confidential and notify us immediately of any unauthorized access.
3. Nature of the Service
3.1. PenPalk is a social communication platform intended to encourage written exchanges and cultural connections.
3.2. PenPalk is not a dating service and does not guarantee friendships, relationships, or interactions of any kind.
4. User Content and Communications
4.1. Users may publish content publicly or communicate privately.
4.2. Public content is visible to other users.
4.3. Private messages are not actively monitored by default.
4.4. PenPalk may review specific content in response to reports, suspected abuse, or legal obligations.
4.5. Users remain solely responsible for their interactions and for the information they choose to share.
5. User Conduct
5.1. You agree not to:
6. Moderation and Enforcement
6.1. Letters and publications are subject to moderation before publication.
6.2. PenPalk reserves the right to remove, restrict, or disable access to any content that violates these Terms, community rules, or applicable laws.
6.3. Enforcement actions may be taken without prior notice where necessary to protect users or the Platform.
7. Privacy and Data Processing
7.1. PenPalk processes personal data to operate the Platform, ensure security, prevent abuse, comply with legal obligations, and improve the service.
7.2. Data is provided directly by users or collected automatically through usage.
7.3. Users may delete their account at any time via the “Manage my data” feature.
7.4. Account-related data is deleted, subject to legal or security retention requirements.
7.5. Technical backups may temporarily retain data for a limited period.
7.6. Full details are available in our Privacy Policy.
8. Cookies and Advertising
8.1. PenPalk uses essential cookies for platform functionality and preference cookies such as language or theme.
8.2. Advertising may be displayed through third-party services such as Google AdSense.
8.3. Advertising cookies and personalization are managed via a Consent Management Platform (CMP).
8.4. Details are available in our Cookies Policy.
9. Intellectual Property
9.1. The Platform, including its design, text, graphics, databases, and software, is protected by intellectual property laws and owned by PenPalk and/or its licensors.
9.2. “PenPalk” is a trade name and is not currently a registered trademark.
9.3. Users retain ownership of their content.
9.4. By submitting content, users grant PenPalk a non-exclusive, worldwide, royalty-free license to host, store, display, moderate, and technically process such content as necessary for platform operation.
10. Third-Party Services and Links
10.1. The Platform may integrate or link to third-party services.
10.2. PenPalk assumes no responsibility for the content, availability, or practices of such services.
11. Disclaimer of Professional Advice
11.1. Content on PenPalk is provided by users for informational and social purposes only.
11.2. Such content does not constitute professional, medical, legal, psychological, or financial advice.
12. Service Availability
12.1. PenPalk does not guarantee uninterrupted availability of the Platform.
12.2. Maintenance, updates, or technical issues may result in temporary interruptions.
13. Disclaimer of Warranties
13.1. The Platform is provided “as is” and “as available”.
13.2. PenPalk makes no warranties regarding reliability, accuracy, or suitability for any purpose.
14. Limitation of Liability
14.1. To the maximum extent permitted by law, PenPalk shall not be liable for:
14.2. Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law.
15. User Responsibility
15.1. You use the Platform at your own risk.
15.2. You are solely responsible for your conduct, content, and interactions.
16. Suspension and Termination
16.1. PenPalk may suspend or terminate accounts that violate these Terms or pose a risk to users, the Platform, or legal compliance.
17. Force Majeure
17.1. PenPalk shall not be liable for delays or failures caused by events beyond reasonable control, including major technical failures, cyberattacks, or regulatory actions.
18. Severability
18.1. If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force.
19. Entire Agreement
19.1. These Terms constitute the entire agreement between you and PenPalk regarding the use of the Platform.
20. Governing Law and Jurisdiction
20.1. These Terms are governed by French law.
20.2. Any dispute shall fall under the exclusive jurisdiction of the competent courts of France.
21. Contact
21.1. For any questions or legal requests, contact [email protected].
By using PenPalk, you acknowledge that you have read, understood, and agreed to these Terms of Service.