Frequently Asked Questions
Official PenPalk FAQ: learn how our pen pal platform helps you make friends worldwide in a safe and respectful environment.
PenPalk is a modern pen pal platform designed to help people find international pen pals and make friends worldwide through meaningful conversations.
You can chat privately, discover new users, join public groups, and share public content depending on your preferences and the community rules.
Yes, PenPalk is free to use. Some optional features may be offered through PenPalk Plus, but the core experience remains accessible.
PenPalk Plus is an optional subscription that may unlock extra features (for example: comfort features, customization, or enhanced limits). Availability and benefits can vary over time.
PenPalk supports multiple languages. You can set your profile languages and find users who speak the same languages to make conversations easier.
You can discover online pen pals using filters such as languages and interests, making it easier to connect with people around the world.
No. We strongly recommend keeping your personal information private (full name, address, phone number, private social accounts). Share only what you’re comfortable with.
PenPalk aims to be a safe pen pal platform by offering moderation tools, reporting features, and clear community rules.
Be careful. Scammers often try to move conversations outside platforms. If you feel uncomfortable, stop replying and report the user.
You can report directly from the chat or from the content menu (posts, public letters, etc.). Our team reviews reports and takes action when needed.
Reports are reviewed by our team. Actions can include warnings, content removal, or account restrictions depending on the situation.
Yes. Blocking prevents unwanted interactions. If the behavior is abusive or suspicious, also submit a report.
You must meet the minimum age requirement shown during registration. If you encounter users who appear underage, report the account.
Private conversations are not publicly visible. We generally do not monitor private chats by default, but we may review specific content if required for safety, moderation, or legal reasons (for example after a report).
Public letters are messages shared publicly so others can read and respond. They are meant for friendly, respectful conversations.
Public content may be subject to moderation to keep the community safe and respectful. If content breaks the rules, it can be removed.
Public groups are community spaces where members can discuss shared interests. Keep discussions respectful and follow the rules.
Content can be removed if it violates the community rules (harassment, hate, explicit content, scams, illegal content, spam, or unsafe behavior). If you think this is a mistake, contact support.
Use the password reset feature if available. If you cannot access your account, contact support at [email protected].
If account deletion is available in settings, you can use it directly. Otherwise, contact support at [email protected] and include your username.
Email us at [email protected]. If you have an account, include your username (never your password).
Still need help? Email [email protected] (include your username, never your password).