Frequently Asked Questions
We answer all the questions you may have.
What is the purpose of PenPalk?
Our platform allows you to meet new people around the world, discover new cultures and share content.
Why choose PenPalk?
Because our platform is secure, modern and allows you to be put in touch with pen pals easily.
How much does it cost to use the platform?
It is completely free.
I have a problem, how can I contact the service?
You can contact us by email at the following address: contact@penpalk.com. If you have an account, send us your username (never the password).
An user does not respect the rules, what should I do?
You can report it directly from the chat area or report a post. We will analyze this alert and take the necessary measures. In case of urgent need, do not hesitate to contact us by email.