Welcome to PenPalk Help. Here you can find information about using PenPalk, managing your account and getting support if you encounter a problem.
1. Getting started
If you are experiencing an issue with PenPalk, first make sure that you are using the latest version of the app. Updates may include important fixes, security improvements and performance enhancements.
2. Account and sign-in
If you are having trouble signing in or accessing your account, check your internet connection and make sure your sign-in information is correct.
3. Messages and notifications
If messages or notifications are not working as expected, check that PenPalk has the necessary notification permissions in your device settings and that you are connected to the internet.
4. Safety and reporting
If another user makes you uncomfortable or violates the PenPalk Community Guidelines, you can block or report them directly from the app.
For more information, please read our Community Guidelines.
5. PenPalk Plus
If you have a problem with PenPalk Plus, a purchase or restoring your subscription, make sure you are signed in with the same store account that was used for the original purchase.
Subscriptions and billing are managed through the App Store or Google Play, depending on where you subscribed.
6. Privacy and account
You can manage your account from the PenPalk settings. You can also request or perform account deletion using the options provided by PenPalk.
For information about how your personal data is handled, please read our Privacy Policy.
7. Contact support
If you still need help, you can contact PenPalk Support at [email protected].
When reporting a technical problem, please include your device model, operating system version, PenPalk version and a short description of the issue. Never send your password.